HEINEKEN Graduate Career Opportunities 2023
At HEINEKEN we offer graduates a variety of options to start their career! We believe having young, driven talent all throughout the Company is key to our long term success.
If you are interested in a career that operates in different cultures across the Asia Pacific region, then the HEINEKEN Asia Pacific Programme might be just the thing for you!
then the HEINEKEN International Graduate Programme is looking for you to join our Call Center Officer job Opportunity today!
Functional Responsibilities:
- Answer incoming calls and assist customers in their orders
- Provide a high level of personalized customer service.
- Provide customers with product and service information and explain offers that are available at Drinkies stores
- Up sell products, inviting customers through the phone call to try any new product.
- Increase the awareness and trials of any new SKU.
- Offering the promotions if available to all customers
- Sell product and place customer orders in computer system.
- Solving the billing issues.
- Handling Drinkies net web orders.
- Outbound calls to increase sales & to activate the inactive accounts
- Following up the delivery cycle until the order delivered to the customer
- Complete call logs and reports
- Offering all support in different projects, surveys or new ideas which are related directly to Drinkies department or indirectly with other departments such as Marketing, customer service, sales ….etc
- Dealing with the customer complaints over the phone & web site
