WE WELCOME YOU TO JOIN US:
National Health Fund (NHF): Open call for Applications – Customer Care Officer in Jamaica
Applications are invited from suitably qualified persons to fill the post of: CUSTOMER CARE OFFICER
Please Note this, Joining the NHF team gives you the opportunity to help develop the Jamaican public health system. We seek the nation’s best talent with exceptional skills to advance healthcare and its access for all Jamaicans.
OUR BRIEF DESCRIPTION:
The National Health Fund (NHF) is an innovative government organization in healthcare financing and is a leader in customer service in Jamaica.
QUALIFICATIONS:
#1. BSc. Degree in Management Studies/Public Relations or similar field
#2. Training in customer service/public relations
EXPERIENCE LEVEL:
#1. At least 2 years’ experience in customer service or call centre environment.
#2. Any equivalent combination of qualifications and experience
JOB ROLE AND DUTIES:
* Represent the National Health Fund at Health Fairs and other promotional events held on week days, weekends and public holidays – upon request
* Process drug advance requests.
* Respond to queries and complaints via email, telephone or any other customer service application
developed for optimizing customer service efficiency.
* Relieve Receptionist/Telephone Operator upon request
* Handle customer inquiries relating to the processing of NHF Claims/transactions, Order
processing, billing and payment inquiries, account modifications and other product/service
information.
* Facilitate overrides for pharmacy and beneficiary
* Process application and change forms for JADEP and NHF members
* Administer customer feedback tool
* Perform data entry operations
* Issue replacement membership cards for JADEP and NHF members.
* Provider customers with product and service information
* Print and package for distribution membership cards for JADEP and NHF members.
* Document all customer service interactions
* Utilize several platforms simultaneously to respond to the diversifying request of customers.
* Perform administrative duties to support the Card production and distribution process.
* Provide Customer Service resolutions in a timely manner.
MINIMUM SKILLS REQUIRED:
* Excellent inter-personal skills
* Excellent oral and written communication skills
* Ability to build and maintain harmonious labour relations.
* Ability to plan, direct and manage multiple priority projects at one time.
* Ability to provide professional, principled and ethical customer service.
* Computer Literacy
* Time management skills
National Health Fund (NHF): Open call for Applications – Customer Care Officer in Jamaica
HOW DO APPLY:
Applicants are invited to submit their applications to:
The Human Resource Department
NATIONAL HEALTH FUND
6th Floor, The Towers
25 Dominica Drive
Kingston 5
Also for online Application, Applicants are invited to submit their applications to the link below:
Apply online: https://nhf.orangehrmlive.com/recruitmentApply/applyVacancyAdvanced/id/21
