Job description
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
- The ASAP Analyst is responsible for assisting the ASAP Manager in the administration of the Aviation Safety Action Program (ASAP) in accordance with the Memorandum of Understanding (MOU). This includes, but is not limited to, analyzing and detecting Safety of flight issues within the ASAP data, creation and distribution of information from ASAP to SWA Operational Employees, Training, Leadership, and required government entities.
As the Safety & Security Aviation Safety Action Program (ASAP) Analyst, you can expect:
- Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
- Potential for annual ProfitSharing contribution toward retirement – when Southwest profits, you profit.**
- Explore more Benefits you’ll love: swa.is/benefits
- For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Review Safety-sensitive ASAP reports on a daily basis
- Review previously submitted reports for comparison to identify systemic issues
- Review internal databases (e.g., SOPI) for common reporting of events
- Review data from external databases (e.g., ASIAS, ATSAP, and NASA) for common reporting of events
- Compose a weekly Departmental summary of ASAP events discussed by the Event Review Committee (ERC)
- Complete risk assessment of events to identify risks to the operation and event categorization in accordance with Threat and Error Management concepts
- Compile documentation data from Company-supplied and outside sources to assist ASAP Manager in research of each event report
- Prepare and review communication pieces for distribution to Southwest Airlines personnel (e.g., articles, newsletters, Safety Pages, etc.)
- Track recommendations made by the ERC
- Assist in coordination of recommendations made by the ERC with applicable departments within Southwest Airlines
- Coordinate research with outside agencies (e.g., ATC, FAA)
- Prepare and present Safety briefings for Southwest Airlines Senior Leadership
- Document outcomes from weekly ERC meetings
- Performs analysis of ASAP data, determines and monitors performance, and reports results for ASAP in support of the overall Safety Management System (SMS). Transforms various data sources into visualizations and actionable business intelligence for communication to Senior Management
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
- Knowledge of current Southwest Airlines Operations organizations, operations, philosophies, and procedures
- Knowledge of principals and methods of querying & blending data, visualizing trends and anomalies, applied statistics, hypothesis testing & research design, natural language processing, phrasing complex statistical methods in a simple way
- Knowledge of Human Factors and CRM concepts
- Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Skilled in data analysis and use of database tools
- Skilled in technical writing and communication
- Skilled in research and data gathering
- Ability to be energetic and self-motivated, possess a strong work ethic, and maintain a high degree of credibility and integrity
Education
- Required: High School Diploma or GED
- Required: Bachelor’s Degree
Experience
- Intermediate level experience, fully functioning broad knowledge in:
- Commercial airline operations
- Safety Management Systems (SMS)
- Database and analysis tools
- Technical writing and communication
Licensing/Certification
- N/A
Physical Abilities
- Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Some business travel based on Company needs
- Ability to meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed to meet business needs
*401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
**ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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